1. Introduction

These Terms and Conditions ("Terms") govern the purchase of a license to use the DFIRe software platform ("Software") from DFIRe Oy.

The Software is developed and owned by DFIRe Oy ("Licensor", "we", "us"), a limited liability company registered in Finland (VAT ID: FI36221438), with its registered office in Vantaa, Finland.

DFIRe is sold to businesses and organizations on a business-to-business (B2B) basis by invoice. By placing an order, you ("Customer", "you") agree to these Terms on behalf of your organization. If you do not agree to these Terms, please do not place an order.

2. Definitions

• "Software": the DFIRe case management platform, including updates and documentation made available to you.
• "License": the time-limited, non-exclusive right to operate the Software, granted upon payment and described further in the EULA.
• "License Key": the unique code that activates the License for the License Term.
• "License Term": the period for which the License is valid, as stated on your invoice.
• "Trial Period": the 90-day evaluation period during which the Software runs with full functionality before a License is required.
• "EULA": the End User License Agreement accepted during installation, which governs your use of the Software.

3. License and Permitted Use

What you purchase is a License: a time-limited right to operate the Software for the License Term. You are not purchasing the Software itself, any copy of it, or any intellectual property rights in it.

The License permits you to deploy and operate one Installation of the Software per License Key, for your internal business purposes, on infrastructure you control. The Software is self-hosted; you are responsible for its deployment, configuration, security, and operation.

Your use of the Software is governed by the EULA, which you must accept during installation. In the event of any conflict between these Terms and the EULA concerning the use of the Software, the EULA prevails.

4. Trial Period

The Software is available for a 90-day Trial Period with full functionality and without charge. The Trial Period is provided so that you can evaluate whether the Software is suitable for your technical environment and intended purpose, including its PostgreSQL, storage, and network requirements, before purchasing a License.

We strongly recommend completing this evaluation during the Trial Period, because all sales are final (see Section 9).

5. Ordering and Payment

To purchase a License, contact us at [email protected]. We will issue an invoice for the applicable License and License Term.

• Payment: Invoices are payable by bank transfer (SEPA) within the payment term stated on the invoice. The License Key is issued once payment has been received in full.
• Contracting party: Your contract for the purchase of the License is with DFIRe Oy. Your use of the Software is additionally governed by the EULA.
• Eligibility: Orders are placed by businesses and organizations. The Software is not offered to consumers.

6. Pricing and Taxes

Prices are those stated on our website or, where applicable, in a written quotation, and are confirmed on your invoice. We may change our prices at any time; the price applicable to your order is the one stated on your invoice. All prices are stated VAT 0% (exclusive of VAT).

VAT is added on top of the stated price on the invoice where required by EU legislation. Standard Finnish VAT applies to sales within Finland. For B2B sales to VAT-registered businesses in other EU member states, the reverse charge mechanism applies and no VAT is charged on the invoice. Sales outside the EU are generally outside the scope of EU VAT.

7. License Term and Renewal

The License is valid for the License Term stated on your invoice. At the end of the License Term, the License expires.

On expiry, and as described in the EULA, the Software ceases to operate in licensed mode and enters a read-only state. Your data remains in your own database and under your control at all times.

To continue operating the Software beyond the License Term, you may purchase a renewal by placing a new order. Renewal prices and terms are those in effect at the time of renewal.

8. Delivery of the License Key

License Keys are delivered electronically. Once your invoice has been paid, we generate your unique License Key and send it to the email address you provide, from an @dfire.fi address. Please check your spam folder if you do not see it in your inbox.

Keys are generally issued within one business day of payment being received. You are responsible for providing a correct delivery email address. If you have not received your key, please contact us.

9. Refunds

All sales are final. License fees are non-refundable once an invoice has been paid and the License Key has been issued. This applies to all Licenses, including renewals and Offline Licenses.

The 90-day Trial Period (Section 4) is provided specifically so that you can determine whether the Software meets your requirements before committing to a purchase. By placing an order you confirm that you have had the opportunity to evaluate the Software and that you are purchasing on that basis.

Offline Licenses: for air-gapped environments that cannot reach the license server, a standard License can be converted to an Offline License on request. Because offline keys operate without server validation, they cannot be revoked once issued and are non-refundable.

10. Warranties and Suitability

The Software is provided "AS IS" and "AS AVAILABLE", without warranty of any kind, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, to the maximum extent permitted by law.

You are responsible for satisfying yourself, during the Trial Period, that the Software is suitable for your intended purpose and compatible with your infrastructure. We do not warrant that the Software will be error-free or uninterrupted, or that it will meet any particular requirement.

11. Support and Maintenance

Support is provided on a best-effort basis. Purchasing a License does not entitle you to guaranteed response times or a Service Level Agreement (SLA). The Software is supplied as a self-hosted solution; professional services and managed support are not included.

We may make updates to the Software available from time to time. You are responsible for applying updates to your own Installation.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with your purchase and use of the Software is limited to the amount you actually paid for the License giving rise to the claim. We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, business interruption, or loss of profits. The limitations and exclusions of liability set out in the EULA also apply.

13. Data Protection

• Purchase Data: information related to your order (company name, contact name, email, billing address, VAT ID) is processed by DFIRe Oy to issue your invoice and License Key and to meet our accounting and tax obligations.
• Usage Data: the Software always transmits basic system information (such as software version) for license validation. Aggregate usage statistics (such as active user counts) are sent by default but can be disabled (opt-out); for some license types they may be required for license validation, as stated in your invoice or agreement. The Software does not transmit your case data, evidence, or credentials.

For complete details on how we process personal data, please see our Privacy Policy below.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Finland, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or your purchase of a License is subject to the exclusive jurisdiction of the courts of Helsinki, Finland.

15. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order applies to that order. The current version is always available on our website.

16. General

• Entire agreement: these Terms, together with the invoice and the EULA, constitute the entire agreement between you and DFIRe Oy regarding the purchase of a License, and supersede any prior discussions or representations.
• Severability: if any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.
• Assignment: you may not assign or transfer your License or these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Waiver and force majeure: our failure to enforce any provision is not a waiver of it. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control.

17. Contact

For billing, licensing, or technical inquiries regarding DFIRe, please contact:

DFIRe Oy
Vantaa, Finland
VAT ID: FI36221438
Email: [email protected]
Website: https://dfire.fi

1. Introduction

This Privacy Policy explains how DFIRe Oy ("we", "us", "our") collects, uses, and protects your personal data in connection with the DFIRe website and software platform.

We are committed to protecting your privacy and processing your personal data in accordance with the General Data Protection Regulation (GDPR).

2. Data Controller

DFIRe Oy
Vantaa, Finland
VAT ID: FI36221438
Email: [email protected]

3. Data We Collect

3.1 Website Visitors

When you visit our website, we collect minimal server logs (IP address, browser type) for security purposes. We do not use tracking cookies or analytics.

3.2 License Purchases (Invoicing)

When you purchase a license, we issue an invoice and collect the information needed to process and account for the order:

• Company name and VAT ID
• Contact name and email address
• Billing address and country
• Transaction details (amount, date, license type)

Payment is made by bank transfer; we do not collect or store payment card details.

3.3 License Validation

The DFIRe software periodically contacts our license server. This communication includes:

• Your license key
• Software version & Installation ID
• Installation operating system and Python version
• Public IP address
• Aggregate usage metrics (optional, if not disabled)

4. Legal Basis for Processing

We process your data primarily for the Performance of a Contract (delivering and validating your license) and Legal Compliance (tax records).

5. Data Retention

• License records: Retained for the duration of your license plus 7 years for tax compliance.
• Server logs: Retained for up to 90 days.

6. Data Sharing

We share personal data only with specific third-party providers required to operate our service:

• Email and Communication Providers: We use Mailgun and Google Workspace to send and manage our communications with you, including license delivery and support correspondence. Your name and email address are shared with these providers to facilitate these communications.
• Infrastructure providers: Hosting services that process data on our behalf under strict confidentiality agreements.

7. International Transfers

Your data may be processed in countries outside the EEA (e.g., via Mailgun or Google Workspace). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

8. Your Rights

Under GDPR, you have the right to access, rectify, erase, or restrict the processing of your data. To exercise these rights, contact us at [email protected].

9. Cookies

Our website uses only essential cookies required for basic functionality. No tracking or advertising cookies are used.

10. Contact

For privacy-related inquiries, contact: [email protected]